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Guarantee & Warranty

Before using the Silk'n please consult the User manual in its entirety. 

For Women and Men
Now also in Blue and White & for Body Hair and Facial Hair too!

              

Price Protection Guarantee
If you find a Silk'n or a Silk'n Lamp we sell at a lower price at another USA website, excluding auction (Ebay, Amazon etc) and "discount" websites, we will refund you 125% of the difference between the lower price and the price you paid.

Please note: The product must be currently available in the same type and size [and color if applicable] that is on TheSilknStore.com. The website must be an authorized retailer for the brand and product. If you found the item online, it cannot be an auction or "discount" website. Taxes (if any), promotions applied and comparable shipping charges will be included when calculating the price difference.

Three easy steps to receive your price protection credit:
1. Place you order online at TheSilknStore.com.
2. Forward your order and a link of the competing website to
Customer.Service@TheSilknStore.com

3. After we verify your claim, you will be issued a refund for 125% of the difference in price.

We will send you an email confirming your credit.
Please note: This offer is valid for up to 5 days after you make your purchase.


90 Day Money Back Guarantee

The Silk'n Store provides its clients with a '90 Day Money Back guarantee for a Silk'n device with 2 lamps purchased from The Silk'n Store.

If you are not satisfied with the results of your Silk'n, you may return it and 2 Lamps for a refund (less our actual shipping and handling). Additional lamps purchased at the time of purchase are also refundable provided they are unopened and unused.

In order to receive the full refund, you must return it before 90 days from the date of receipt and you must provide proof of the purchase by providing an email invoice or receipt that specifically lists the date of purchase of the Device. This guarantee expires (90) days from the date you received your Device.

To ensure that your Device arrives safely and undamaged, please pack the Device in the original packaging and remember to include all accessories or parts and pieces in order to receive the full refund.  You will need to comply with any additional The Silk'n Store instructions regarding packaging, shipping and handling.  It is suggested that you insure your shipment because damage during shipment to The Silk'n Store is not covered by this guarantee.  You may also want to ship the Device using a tracked method so that you can ensure that we receive the Device. 

This 90 day guarantee is for customers whose skin types genuinely prevented the hair loss results typical of the Silk'n. Returns to benefit from price changes, periodic specials, Silk'n models, at The Silk'n Store, or any of its affiliates, will not be accepted. Silkns returned prior to 60 days will incur a 10% restocking fee.

1 Year Manufacturers warranty
A 1 year manufacturers warranty is provided by Home Skinovations Ltd with your purchase of your Silk'n. This warranty covers any defects or malfunctions in your new Silk'n device. This warranty is valid for 1 year after the date you bought your Silk'n device. You will be required to present your purchase invoice. The manufacturer will replace or repair any defective or malfunctioning part at no charge. This warranty does not cover any problem that is caused by abuse, misuse or a force majeure (such as a flood). Also, consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you.

 


 

 

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